Terms of Service

1. Acceptance of Terms

By using this website (www.ukbpm.co.uk) or engaging UKBPM Limited for facilities maintenance management services, you agree to be bound by these Terms of Service. If you do not accept these terms, please do not use this website or engage our services.

For contracted services, the terms of any written service agreement between UKBPM Limited and the client shall take precedence over these general Terms of Service in the event of conflict.

2. Definitions

• "UKBPM" means UKBPM Limited, a company registered in England and Wales (Company No. 16245788), with registered office at 124 City Road, London, England, EC1V 2NX.
• "Client" means the business, organisation, or individual engaging UKBPM for services.
• "Services" means the facilities maintenance management, reactive maintenance, planned preventive maintenance, sub-contractor management, statutory compliance management, helpdesk operations, and reporting services provided by UKBPM.
• "Website" means www.ukbpm.co.uk and all pages within it.

3. Scope of Services

UKBPM provides facilities maintenance management services as described on this website and as agreed in individual service contracts. The specific scope, pricing, and terms of each engagement are agreed in writing between UKBPM and the Client before work commences.

The content on this website is for general information purposes only. It does not constitute a binding offer to provide services at any particular price or on any particular terms. Any quotation issued by UKBPM is subject to acceptance and confirmation in writing.

UKBPM reserves the right to decline to provide services to any individual or organisation at its sole discretion.

4. Service Level Agreement (SLA) Commitments

SLA response times published on this website (emergency 2 hours, urgent 4 hours, planned 72 hours) are standard commitments applicable to clients who have a written service agreement with UKBPM. These SLAs are confirmed in the relevant service agreement and are not binding on enquiries or one-off jobs without a written agreement in place.

SLAs are subject to reasonable exceptions including: events beyond UKBPM's reasonable control (force majeure), access restrictions imposed by the Client or third parties, and requirements for specialist equipment or materials not ordinarily stocked.

5. Client Obligations

The Client agrees to:

• Provide UKBPM with timely access to the premises and relevant plant and equipment to enable service delivery
• Notify UKBPM of any known hazards on the premises, including asbestos-containing materials (and provide the current asbestos register and management plan)
• Provide accurate information when logging service requests
• Pay invoices within the agreed payment terms
• Not engage any sub-contractor introduced by UKBPM directly without UKBPM's written consent during the term of the service agreement and for 12 months after its termination

6. Intellectual Property

All content on this website, including text, images, logos, and code, is the intellectual property of UKBPM Limited or its licensors and is protected by copyright. You may view and print content for your own private, non-commercial use. You may not reproduce, distribute, or use any content from this website for commercial purposes without prior written consent from UKBPM Limited.

The UKBPM name, logo, and related marks are trademarks of UKBPM Limited.

7. Liability

UKBPM takes all reasonable care in the provision of its services. To the fullest extent permitted by applicable law:

• UKBPM's total liability to a Client in respect of any single incident or series of related incidents shall not exceed the total fees paid by the Client to UKBPM in the 12 months preceding the incident.
• UKBPM is not liable for indirect, consequential, or special losses, loss of business, loss of profits, or loss of data.
• Nothing in these terms limits UKBPM's liability for death or personal injury caused by its negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

The information on this website is provided in good faith. UKBPM makes no warranties, express or implied, about the completeness, accuracy, or suitability of the information for any particular purpose.

8. Data Protection

UKBPM processes personal data in accordance with UK GDPR and the Data Protection Act 2018. For full details, see our Privacy Policy and Data Retention Policy.

Where UKBPM processes personal data on behalf of a Client as a data processor (for example, personal data of building occupants), the parties will execute a Data Processing Agreement in accordance with Article 28 of UK GDPR.

9. Email Communications

By providing your email address through our contact form and consenting to transactional communications, you agree to receive emails from UKBPM Limited in connection with your enquiry or service engagement. These may include: responses to your enquiry, quotations, service confirmations, job updates, and invoice notifications.

If you have also separately consented to marketing communications, you may receive service updates and insights from UKBPM. You can withdraw marketing consent at any time by emailing info@ukbpm.co.uk or clicking the unsubscribe link in any marketing email.

10. Changes to These Terms

UKBPM may update these Terms of Service from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of this website or UKBPM's services following any update constitutes acceptance of the revised terms.

11. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

For any questions about these Terms of Service: