Terms of Service

Last updated: 4 January 2025

These Terms of Service ("Terms") govern your access to and use of the UKBPM website (ukbpm.co.uk) and our services. By accessing or using our website, you agree to be bound by these Terms. Please read these Terms carefully before using our website.

1. Acceptance of Terms

By accessing or using UKBPM's website or services, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our website or services.

2. Definitions

• "UKBPM", "we", "us", "our": Refers to UKBPM and its affiliates
• "You", "your": Refers to the individual or entity accessing our website or services
• "Services": Refers to facilities management, consulting, and related services provided by UKBPM
• "Website": Refers to ukbpm.co.uk and all associated pages

3. Use of Website

3.1 Permitted Use

You may use our website for lawful purposes only. You agree not to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit harmful code, viruses, or malware
• Attempt to gain unauthorised access to our systems
• Use automated systems to scrape or extract data without permission
• Impersonate any person or entity

3.2 Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of UKBPM or its licensors and is protected by UK and international copyright laws. UKBPM Frameworks™, The 4 States of Workplace Stability™, The FM Noise Index™, The Workplace Friction Map™, The UKBPM Outcomes Framework™, and UKBPM Outcomes AI™ are trademarks of UKBPM.

4. Services

UKBPM provides facilities management and consulting services. Specific terms for services will be outlined in separate service agreements or contracts. This website provides general information only and does not constitute a binding offer.

4.1 Email Communications

By using our website and submitting contact forms, you consent to receive transactional emails from us, including:

• Contact form confirmations
• Consultation booking confirmations
• System notifications
• Service-related communications

All emails are sent through Amazon Web Services (AWS) Simple Email Service (SES) with proper authentication. You can opt-out of marketing emails at any time, but transactional emails are essential for service delivery.

5. Disclaimers

5.1 Website Content

While we strive for accuracy, we make no warranties about the completeness, reliability, or accuracy of website content. Information is provided "as is" without warranty of any kind.

5.2 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of external sites.

6. Limitation of Liability

To the maximum extent permitted by law, UKBPM shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services, even if advised of the possibility of such damages.

7. Indemnification

You agree to indemnify and hold harmless UKBPM, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of the website or violation of these Terms.

8. Modifications to Terms

UKBPM reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the website constitutes acceptance of modified Terms.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Email and Communication Policies

10.1 Email Delivery

We use AWS SES to send emails. While we strive for reliable delivery, we cannot guarantee that all emails will be delivered. Factors such as spam filters, email server issues, or incorrect email addresses may prevent delivery.

10.2 Bounce and Complaint Handling

We maintain strict policies for email bounces and complaints:

• Bounced email addresses are automatically removed from our system
• Complaints (spam reports) result in immediate removal of the email address
• We monitor bounce and complaint rates to maintain high deliverability
• We comply with AWS SES best practices and anti-spam regulations

10.3 Unsubscribe

You may unsubscribe from marketing emails at any time using the unsubscribe link in emails or by contacting us. Transactional emails (confirmations, bookings) cannot be unsubscribed as they are essential for service delivery.

11. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

12. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and UKBPM regarding your use of the website and supersede all prior agreements and understandings.

13. Contact

For questions about these Terms, please contact us:

Email: info@ukbpm.co.uk
Website: Contact UKBPM